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Technical Questions
| Routine work | ITMC 24-hours
| tel: + 43 1 79790 fax: + 43 1 796 8470 e-mail: znk.nmct@telekom.at | | 2 | Network Management Center (NMC) 24-hours
| tel: + 43 1 79790 fax: + 43 1 796 8470 e-mail: znk.nmct@telekom.at | | 3 | Technical Manager responsible for TAE
| tel: + 43 59059 1 47411 fax: + 43 1 796 8470 e-mail: |
Administrative Questions
| Routine work | Responsible Person for TAE Planning and Provisioning Mr. Horst Schmied
| tel: + 43 59059 1 47611 fax: + 43 59059 91 47611 e-mail: horst.schmied@telekom.at | | 2 | RLO Mr. Norbert Wodl | tel: + 43 59059 1 47421 fax: + 43 59059 91 47421 e-mail: norbert.woedl@telekom.at | | 3 | Head of International Networks Mr. Peter Dumpfhofer | tel: + 43 59059 1 39640 fax: + 43 1 535 5757 e-mail: peter.dampfhofer@telekom.at |
Commercial Questions
| Routine work | Manager for Prices and Settlements Mr. Alois Th"onnessen | tel: + 43 59059 1 39530 fax: + 43 59059 1 39530 e-mail: alois.thoennessen@telekom.at | | 2 | Head of International Settlements Department Mrs. Gertrud Halter | tel: + 43 59059 1 39750 fax: + 43 59059 1 39750 e-mail: gertrud.halter@telekom.at | | 3 | Director for Settlements and Prices Mr. Ludwig Gspan | tel: + 43 59059 1 39601 fax: + 43 59059 1 39601 e-mail: ludwig.gspan@telekom.at |
Operational Information Exchange Response Time and Contact Points
Action
| Contact points this information to be delivered to | Reaction time | RMA notification
| tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at | 5 days prior | TAE Segments faults and failures notification
| tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at | within 1 hour | Circuit faults and low quality notification
| tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at | by request within 1 hour | Restoration route provisioning for affected TAE traffic
| tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at | within 1 hour | Restoration route provisioning for non-TAE traffic via TAE capacities
| tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at | within 1 hour |
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