Austria :: TAE Contacts

TELECOM AUSTRIA AG
www.telekom.at

Technical Questions

Routine work	ITMC 24-hours	tel: + 43 1 79790 fax: + 43 1 796 8470 e-mail: znk.nmct@telekom.at
2	Network Management Center (NMC) 24-hours	tel: + 43 1 79790 fax: + 43 1 796 8470 e-mail: znk.nmct@telekom.at
3	Technical Manager responsible for TAE	tel: + 43 59059 1 47411 fax: + 43 1 796 8470 e-mail:

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning Mr. Horst Schmied	tel: + 43 59059 1 47611 fax: + 43 59059 91 47611 e-mail: horst.schmied@telekom.at
2	RLO Mr. Norbert Wodl	tel: + 43 59059 1 47421 fax: + 43 59059 91 47421 e-mail: norbert.woedl@telekom.at
3	Head of International Networks Mr. Peter Dumpfhofer	tel: + 43 59059 1 39640 fax: + 43 1 535 5757 e-mail: peter.dampfhofer@telekom.at

Commercial Questions

Routine work	Manager for Prices and Settlements Mr. Franz Bader	tel: + 43 59059 1 39020 fax: + 43 59059 9 139020 e-mail: franz.bader@telekom.at
2	Head of International Settlements Department Mrs. Karin Polsterer	tel: + 43 59059 1 39734 fax: + 43 59059 9 139734 e-mail: karin.polsterer@telekom.at
3	Director for Settlements and Prices Mr. Ludwig Gspan	tel: + 43 59059 1 39601 fax: + 43 59059 9 139601 e-mail: ludwig.gspan@telekom.at

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at	5 days prior
TAE Segments faults and failures notification	tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at	within 1 hour
Circuit faults and low quality notification	tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: +43 1 79790 fax: +43 1 796 8470 e-mail: znk.nmct@telekom.at	within 1 hour