Germany :: TAE Contacts

Germany DEUTSCHE TELEKOM AG
www.telekom.de

Technical Questions

Routine work	ITMC Frankfurt 24-hours	tel: + 49 69 9094 5555 fax: + 49 69 9094 5799 e-mail: Faultmanagement.Frankfurt@t-com.net
2	Network Management Center (NMC) 24-hours NM Frankfurt	tel: + 49 69 9094 5555 fax: + 49 69 9094 5799 e-mail: Faultmanagement.Frankfurt@t-com.net
3	Technical Manager responsible for TAE Mr. Joachim Bretz INMC Frankfurt	tel: + 49 69 9094 3646 fax: + 49 521 9210 2880 e-mail: Joachim.Bretz@t-com.net

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning Mr. Harald Breitfeldt	tel: + 49 69 9094 6150 fax: + 49 69 9139 6571 e-mail: Harald.Breitfeldt@t-com.net
2	International Cable Administration Mr. Gerhard Seeger	tel: + 49 30 8353 93005 fax: + 49 30 8353 93009 e-mail: gerhard.seeger@telekom.de
3	International Carrier Relations Manager Mr. Volkmar Roempke	tel: + 49 6151 83 3300 fax: + 49 521 9210 2036 e-mail: Volkmar.Roempke@telekom.de

Commercial Questions

Routine work	Manager for Prices and Settlements Ms. Lilia Gurejewa	tel: + 7 095 956 5434 fax: + 7 095 956 5432 e-mail: Lilia.Gurejewa@rus.telekom.de
2	Product Manager Mr. Engelhard Berwian	tel: + 49 261 4062730 fax: + 49 521 9210 8018 e-mail: Engelhard.Berwian@telekom.de
3	Vice President Transport Solutions Mr. Karl Ternes	tel: + 49 261 4062710 fax: + 49 261 40627 77 e-mail: Karl.Ternes@telekom.de

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: +49 69 9094 4845 fax: +49 69 9094 5799 e-mail: RCP.Frankfurt@t-com.net	14 days prior
TAE Segments faults and failures notification	tel: +49 69 9094 5555 fax: +49 69 9094 5799 e-mail: Faultmanagement.Frankfurt@t-com.net	within 1 hour
Circuit faults and low quality notification	tel: +49 69 9094 5555 fax: +49 69 9094 5799 e-mail: Faultmanagement.Frankfurt@t-com.net	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: +49 69 9094 4845 fax: +49 69 9094 5799 e-mail: RCP.Frankfurt@t-com.net	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: +49 69 9094 4845 fax: +49 69 9094 5799 e-mail: RCP.Frankfurt@t-com.net	within 1 hour