Germany :: TAE Contacts

DEUTSCHE TELEKOM AG
www.telekom.de

Technical Questions

Routine work	INMC Frankfurt 24-hours	tel: + 49 69 9094 5777 fax: + 49 69 9094 5799 e-mail: INMC.Helpline@telekom.de
2	INMC Manager on Duty 24-hours Frankfurt	tel: + 49 69 9094 5558 fax: + 49 69 9094 5799 e-mail: INMCSupervisor.Frankfurt@telekom.de
3	Technical Manager responsible for TAE Mr. Joachim Bretz INMC Frankfurt	tel: + 49 69 9094 3646 fax: + 49 521 9210 2880 e-mail: Joachim.Bretz@telekom.de

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning Mr. Harald Breitfeldt	tel: + 49 69 9094 6150 fax: + 49 521 9210 2561 e-mail: Harald.Breitfeldt@telekom.de
2	International Cable Administration Mr. Gerhard Seeger	tel: + 49 331123 93005 fax: + 49 331123 93009 e-mail: gerhard.seeger@telekom.de
3	International Carrier Relations Manager Mr. Volkmar Roempke	tel: + 49 6151 6283864 fax: + 49 521 9210 2036 e-mail: Volkmar.Roempke@telekom.de

Commercial Questions

Routine work	Manager for Prices and Settlements Mr. Dmitry Koulikov	tel: + 7 495 644 4900 fax: + 7 495 644 4800 e-mail: dmitry.koulikov@t-systems.ru
2	Product Manager Mr. Alexander Vlasov	tel: + 7 495 644 4700 fax: + 7 495 644 4649 e-mail: alexander.vlasov@t-systems.ru
3	Product Manager Mr. Engelhard Berwian	tel: + 49 261 3005452 fax: + 49 521 9210 8018 e-mail: Engelhard.Berwian@telekom.de

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: +49 69 9094 4845 fax: +49 521 92103835 e-mail: RCP.Frankfurt@telekom.de	14 days prior
TAE Segments faults and failures notification	tel: +49 69 9094 5777 fax: +49 69 9094 5799 e-mail: INMC.Helpline@telekom.de	within 1 hour
Circuit faults and low quality notification	tel: +49 69 9094 5777 fax: +49 69 9094 5799 e-mail: INMC.Helpline@telekom.de	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: +49 69 9094 4845 fax: +49 521 92103835 e-mail: RCP.Frankfurt@telekom.de	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: +49 69 9094 4845 fax: +49 521 92103835 e-mail: RCP.Frankfurt@telekom.de	within 1 hour