Hungary :: TAE Contacts

MAGYAR TELEKOM
www.magyartelekom.hu

Technical Questions

Routine work	Transmission Alarm Monitoring and Analysis Center (TAMAC) 24-hours	tel: + 36 1 463 5725 fax: + 36 1 463 5601 e-mail:
2	Network Management Center (NOC) 24-hours	tel: + 36 1 371 4333 fax: + 36 1 203 0421  e-mail: noc@telekom.hu
3	Technical Manager responsible for TAE	tel: + 36 1 463 5683 fax: + 36 1 463 5684 e-mail:

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning Ms. Andrea Almasi	tel: + 36 1 457 4182 fax: + 36 1 458 0044 e-mail: almasi.andrea@telekom.hu
2	Head of International Network Sales Department Mr. Bela Gellai	tel: + 36 1 457 4183 fax: + 36 1 458 0044 e-mail: gellai.bela@telekom.hu
3	Director International Carrier Sales and Services	tel: +36 1 457 4218 fax: +36 1 458 0022 e-mail:

Commercial Questions

Routine work	Manager for Prices	tel: + 36 1 457 4182 fax: + 36 1 458 0044 e-mail: almasi.andrea@telekom.hu
2	Head of International Settlements Department	tel: + fax: + e-mail:
3	Director for Settlements and Prices	tel: + fax: + e-mail:

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: + 36 1 371 4333 fax: + 36 1 203 0421  e-mail: noc@telekom.hu	5 days prior
TAE Segments faults and failures notification	tel: + 36 1 371 4333 fax: + 36 1 203 0421  e-mail: noc@telekom.hu	within 1 hour
Circuit faults and low quality notification	tel: + 36 1 371 4333 fax: + 36 1 203 0421  e-mail: noc@telekom.hu	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: + 36 1 457 4182 fax: + 36 1 458 0044 e-mail: almasi.andrea@telekom.hu	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: + 36 1 457 4182 fax: + 36 1 458 0044 e-mail: almasi.andrea@telekom.hu	within 1 hour