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Iran :: TAE Contacts


System administrator
Armenia
Austria
Azerbaijan
China
Georgia
Germany
Hungary
Iran
Kazakhstan
Kyrgyzstan
Pakistan
Tajikistan
Turkey
Ukraine
Uzbekistan

TELECOMMUNICATION INFRASTRUCTURE COMPANY
www.tic.ir

Technical Questions
Routine workITMC
24-hours
tel: + 9821 33292812/33912692
fax: + 9821 66714954
e-mail: Abolhasanit@dci.ir
2Network Management Center (NMC)
24-hours
tel: + 9821 33292802/33909551
fax: + 9821 66714954
e-mail: Abolhasanit@dci.ir
3Technical Manager responsible for TAE
Mr. Madanipour
tel: + 9821 8804 9994
fax: + 9821 3329 3278
e-mail: madanipour@tic.ir

Administrative Questions
Routine workResponsible Person for TAE Planning
and Provisioning
Mr. Barkhodar
tel: + 9821 88211444
fax: + 9821 88034861
e-mail: kghaffari@dci.ir
2Head of International
Network/Services Department
Mr. Barkhodar
tel: + 9821 881614411
fax: + 9821 88212445
e-mail: kghaffari@dci.ir
3International Carrier Relations Manager
Mr. Barkhodar
tel: + 9821 88211444
fax: + 9821 88034861
e-mail: kghaffari@dci.ir

Commercial Questions
PriceHead of Marketing and Sales
Mr. Payman Rezaee
tel: + 9821 88614401
fax: + 9821 88034861
e-mail: prezaee@tic.ir
Invoices and tariffsHead of Marketing and Sales
Mr. Payman Rezaee
tel: + 9821 88614401
fax: + 9821 88034861
e-mail: prezaee@tic.ir
ProvisionHead of Marketing and Sales
Mr. Payman Rezaee
tel: + 9821 88614401
fax: + 9821 88034861
e-mail: prezaee@tic.ir

Operational Information Exchange
Response Time and Contact Points
Action
Contact points this information to be delivered toReaction time
RMA notification
tel: + 9821 3329 3238
fax: + 9821 3329 3278
e-mail: madanipour@tic.ir
5 days prior
TAE Segments faults
and failures notification
tel: + 9821 3329 3238
fax: + 9821 3329 3278
e-mail: madanipour@tic.ir
within 1 hour
Circuit faults and
low quality notification
tel: + 9821 3329 3238
fax: + 9821 3329 3278
e-mail: madanipour@tic.ir
by request
within 1 hour
Restoration route
provisioning for affected
TAE traffic
tel: + 9821 3329 3238
fax: + 9821 3329 3278
e-mail: madanipour@tic.ir
within 1 hour
Restoration route
provisioning for non-TAE
traffic via TAE capacities
tel: + 9821 3329 3238
fax: + 9821 3329 3278
e-mail: madanipour@tic.ir
within 1 hour