Iran :: TAE Contacts

TELECOMMUNICATION INFRASTRUCTURE COMPANY
www.tic.ir

Technical Questions

Routine work	ITMC 24-hours	tel: + 9821 33292812/33912692 fax: + 9821 66714954 e-mail: Abolhasanit@dci.ir
2	Network Management Center (NMC) 24-hours	tel: + 9821 33292802/33909551 fax: + 9821 66714954 e-mail: Abolhasanit@dci.ir
3	Technical Manager responsible for TAE Mr. Madanipour	tel: + 9821 8804 9994 fax: + 9821 3329 3278 e-mail: madanipour@tic.ir

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning Mr. Barkhodar	tel: + 9821 88211444 fax: + 9821 88034861 e-mail: kghaffari@dci.ir
2	Head of International Network/Services Department Mr. Barkhodar	tel: + 9821 881614411 fax: + 9821 88212445 e-mail: kghaffari@dci.ir
3	International Carrier Relations Manager Mr. Barkhodar	tel: + 9821 88211444 fax: + 9821 88034861 e-mail: kghaffari@dci.ir

Commercial Questions

Price	Head of Marketing and Sales Mr. Payman Rezaee	tel: + 9821 88614401 fax: + 9821 88034861 e-mail: prezaee@tic.ir
Invoices and tariffs	Head of Marketing and Sales Mr. Payman Rezaee	tel: + 9821 88614401 fax: + 9821 88034861 e-mail: prezaee@tic.ir
Provision	Head of Marketing and Sales Mr. Payman Rezaee	tel: + 9821 88614401 fax: + 9821 88034861 e-mail: prezaee@tic.ir

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: + 9821 3329 3238 fax: + 9821 3329 3278 e-mail: madanipour@tic.ir	5 days prior
TAE Segments faults and failures notification	tel: + 9821 3329 3238 fax: + 9821 3329 3278 e-mail: madanipour@tic.ir	within 1 hour
Circuit faults and low quality notification	tel: + 9821 3329 3238 fax: + 9821 3329 3278 e-mail: madanipour@tic.ir	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: + 9821 3329 3238 fax: + 9821 3329 3278 e-mail: madanipour@tic.ir	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: + 9821 3329 3238 fax: + 9821 3329 3278 e-mail: madanipour@tic.ir	within 1 hour