Kazakhstan :: TAE Contacts

KAZAKHTELECOM
www.telecom.kz

Technical Questions

Routine work	ITMC 24-hours	tel: + 7 7272 73 7437/6322 fax: + 7 7272 532578 e-mail: gera.rudenko@telecom.kz
2	Network Management Center (NMC) 24-hours	tel: + 7 7272 736962/583535/583546 fax: + 7 7272 583545 e-mail: nmc@telecom.kz
3	Technical Manager responsible for TAE Mr. Aleksandr Lezgovko Chief Operation Officer	tel: + 7 7272 587112 fax: + 7 7272 587292/278484 e-mail: Aleksandr.Lezgovko@telecom.kz

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning Mr. Bolat Akhmetjanov	tel: + 7 7272 583510 fax: + 7 7272 583545 e-mail: Bolat.Akhmetjanov@telecom.kz
2	Director of Network Mangement Center   Mr. Bolat Akhmetjanov	tel: + 7 7272 583510 fax: + 7 7272 583545 e-mail: Bolat.Akhmetjanov@telecom.kz
3	Chief Operation Officer Mr. Aleksandr Lezgovko	tel: + 7 7272 587112 fax: + 7 7272 587292/278484 e-mail: Aleksandr.Lezgovko@telecom.kz

Commercial Questions

Routine work	Manager for Prices and Settlements Mrs. Olga Vetrova	tel: + 7 7272 587410 fax: + 7 7272 532020 e-mail: olga.vetrova@telecom.kz
2	Head of International Settlements Department Mrs. Olga Vetrova	tel: + 7 7272 587410 fax: + 7 7272 532020 e-mail: olga.vetrova@telecom.kz
3	Chief Officer - Business Development Mr. Rizat Nurshabekov	tel: + 7 7272 587103 fax: + 7 7272 631490 e-mail: Rizat.Nurshabekov@telecom.kz

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: +7 7272 736962/583535/583528 fax: +7 7272 583545 e-mail: nmc@telecom.kz e-mail: nadya.senchenko@telecom.kz	5 days prior
TAE Segments faults and failures notification	tel: +7 3272 736962/583535/583528 fax: +7 7272 583545 e-mail: nmc@telecom.kz e-mail: nadya.senchenko@telecom.kz	within 1 hour
Circuit faults and low quality notification	tel: +7 7272 736962/583535/583528 fax: +7 7272 583545 e-mail: nmc@telecom.kz	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: +7 7272 736962/583535/583528 fax: +7 7272 583545 e-mail: nmc@telecom.kz	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: +7 7272 736962/583535/583528 fax: +7 7272 583545 e-mail: nmc@telecom.kz	within 1 hour