Pakistan :: TAE Contacts

Pakistan PAKISTAN TELECOM COMPANY LIMITED
www.ptcl.com.pk

Technical Questions

Routine work	ITMC 24-hours	tel: +9251 484 0454 fax: +9251 442 9531 e-mail: -
2	Network Management Center (NMC) 24-hours	tel: - - e-mail: -
3	Technical Manager responsible for TAE	tel: +9251 225 2872 fax: +9251 225 3826 e-mail: malachh@isb.paknet.com.pk

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning	tel: +9251 225 0613 fax: +9251 225 1376 e-mail: dceip@isb.paknet.com.pk
2	Head of International Network/Services Department	tel: +9251 225 1034 fax: +9251 228 0147 e-mail: ceic@isb.paknet.com.pk
3	International Carrier Relations Manager	tel: +9251 225 0563 fax: +9251 226 0265 e-mail: intcomm@isb.paknet.com.pk

Commercial Questions

Routine work	Manager for Prices and Settlements	tel: fax: e-mail:
2	Head of International Settlements Department	tel: fax: e-mail:
3	Director for Settlements and Prices	tel: fax: e-mail:

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: +9251 225 3557 fax: +9251 225 3574 e-mail: -	5 days prior
TAE Segments faults and failures notification	tel: +9251 225 2872 fax: +9251 225 3826 e-mail: stnmngr@isb.paknet.com.pk	within 1 hour
Circuit faults and low quality notification	tel: +9251 484 3384 fax: +9251 442 9531 e-mail: -	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: +9251 442 7140 fax: +9251 442 9531 e-mail: -	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: +9251 442 7140 fax: +9251 442 9531 e-mail: -	within 1 hour