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|  |  Pakistan PAKISTAN TELECOM COMPANY LIMITED www.ptcl.com.pk
Technical Questions
| Routine work | ITMC 24-hours
| tel: +9251 484 0454 fax: +9251 442 9531 e-mail: - | | 2 | Network Management Center (NMC) 24-hours
| tel: - - e-mail: - | | 3 | Technical Manager responsible for TAE
| tel: +9251 225 2872 fax: +9251 225 3826 e-mail: malachh@isb.paknet.com.pk |
Administrative Questions
| Routine work | Responsible Person for TAE Planning and Provisioning
| tel: +9251 225 0613 fax: +9251 225 1376 e-mail: dceip@isb.paknet.com.pk | | 2 | Head of International Network/Services Department
| tel: +9251 225 1034 fax: +9251 228 0147 e-mail: ceic@isb.paknet.com.pk | | 3 | International Carrier Relations Manager
| tel: +9251 225 0563 fax: +9251 226 0265 e-mail: intcomm@isb.paknet.com.pk |
Commercial Questions
| Routine work | Manager for Prices and Settlements
| tel: fax: e-mail: | | 2 | Head of International Settlements Department
| tel: fax: e-mail: | | 3 | Director for Settlements and Prices
| tel: fax: e-mail: |
Operational Information Exchange Response Time and Contact Points
Action
| Contact points this information to be delivered to | Reaction time | RMA notification
| tel: +9251 225 3557 fax: +9251 225 3574 e-mail: - | 5 days prior | TAE Segments faults and failures notification
| tel: +9251 225 2872 fax: +9251 225 3826 e-mail: stnmngr@isb.paknet.com.pk | within 1 hour | Circuit faults and low quality notification
| tel: +9251 484 3384 fax: +9251 442 9531 e-mail: - | by request within 1 hour | Restoration route provisioning for affected TAE traffic
| tel: +9251 442 7140 fax: +9251 442 9531 e-mail: - | within 1 hour | Restoration route provisioning for non-TAE traffic via TAE capacities
| tel: +9251 442 7140 fax: +9251 442 9531 e-mail: - | within 1 hour |
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