Turkey :: TAE Contacts

TURK TELEKOMUNIKASYON A.S.
www.turktelekom.com.tr

Technical Questions

Routine work	ITMC 24-hours	tel: + 90 212 520 9898 fax: + 90 212 512 2850 e-mail: itmcistanbul@turktelekom.com.tr
2	Network Management Center (NMC) 24-hours	tel: + 90 212 559 5997 fax: + 90 212 560 4560 e-mail: murat.gunes@turktelekom.com.tr
3	Technical Manager responsible for TAE Mr. Kemal Kestane	tel: + 90 312 3131356 fax: + 90 312 313 1357 e-mail: kemal.kestane@turktelekom.com.tr

Administrative Questions

Routine work	Responsible Person for TAE Planning and Provisioning Mr. Kemal Kestane Mr. Zekeriya Erkan Mr. Satilmis Karagoz	tel: + 90 312 313 1302/1356 fax: + 90 312 313 1368 e-mail: kemal.kestane@turktelekom.com.tr e-mail: zekeriya.erkan@turktelekom.com.tr e-mail: satilmis.karagoz@telekom.gov.tr
2	Head of International Network/Services Department Mr. Alper Soylu	tel: + 90 312 555 2900 fax: + 90 312 313 2940 e-mail: alper.soylu@turktelekom.com.tr
3	International Carrier Relations Manager Mr. Necati Kaya	tel: + 90 312 313 2915 fax: + 90 312 313 2940 e-mail: necati.kaya@turktelekom.com.tr

Commercial Questions

Routine work	Manager for Prices and Settlements Mr. Mehmet Akif Oztan	tel: + 90 312 555 2947 fax: + 90 312 313 2940 e-mail: mehmet.oztan@turktelekom.com.tr
2	Head of International Settlements Department Mr. Alper Soylu	tel: + 90 312 555 2900 fax: + 90 312 313 2940 e-mail: alper.soylu@turktelekom.com.tr
3	Director for Settlements and Prices Mr. Can Murat Oral Mr. Ibrahim Halil Yavuz	tel: + 90 312 555 2975 fax: + 90 312 313 2940 e-mail: c.oral@turktelekom.com.tr e-mail: ibrahim.yavuz@turktelekom.com.tr

Operational Information Exchange
Response Time and Contact Points

Action	Contact points this information to be delivered to	Reaction time
RMA notification	tel: +90 212 559 5997 fax: +90 212 560 4560 e-mail: murat.gunes@turktelekom.com.tr	5 days prior
TAE Segments faults and failures notification	tel: +90 212 560 1776 fax: +90 212 560 4560 e-mail: murat.gunes@turktelekom.com.tr	within 1 hour
Circuit faults and low quality notification	tel: +90 212 560 1776 fax: +90 212 560 4560 e-mail: murat.gunes@turktelekom.com.tr	by request within 1 hour
Restoration route provisioning for affected TAE traffic	tel: +90 212 559 5997 fax: +90 212 560 4560 e-mail: murat.gunes@turktelekom.com.tr	within 1 hour
Restoration route provisioning for non-TAE traffic via TAE capacities	tel: +90 212 559 5997 fax: +90 212 560 4560 e-mail: murat.gunes@turktelekom.com.tr	within 1 hour